Customer churn is an insidious creature. It’s often difficult to pin down the exact cause. This makes it excruciatingly difficult to root out. Use the presentation below to help you break down the leading causes of customer churn. Dig deeper into the presentation for tactical advice on how to structure and execute your attack on churn. Click here to download the pdf, or view it below.
We all know building relationships is essential to preventing churn. With 16% of the votes, our recent poll ranked “Weak Relationship Building” as the third leading cause of customer churn. But the challenge isn’t reaching the buyers and power – It’s the executives who are so frustratingly difficult to connect with.