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You Gotta Turn It Up to 11 For NPS to Be Predictive

Net Promoter Score (NPS) surveys are an outstanding way to gather qualitative feedback from your customer base. But it’s dangerous to assume that any variable is predictive until it is proven to be so. And to use NPS as a predictor of churn or up-sell you need a sizable chunk of data.

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Preact Launches New Marketo Integration

We’re thrilled to announce that Preact has joined Marketo LaunchPoint™, the most complete ecosystem of marketing solutions. This is a key step in our mission to enable marketers and Customer Success teams to make better data-driven decisions.

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Nail Your Next Quarterly Business Review [template]

As I scour the internet looking for good examples of QBR templates, I’ve found very little beyond standard bullet point presentations. Yet isn’t the quarterly business review arguably the single most important presentation you make to your customers? No customer wants to get beat up by a “death by PowerPoint” presentation. So, why not make the customer success QBR an engaging experience?

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