Customer Success | Preact

Know Your Customers' Every Move

At a glance, Preact provides the complete picture of customer health. Your team can take action with the right customer at exactly the right moment to prevent customer churn.

Predict Customer Health

Take the guesswork out of customer engagement. Powered by big data and machine learning, Preact automatically crunches customer behavior data to enable smarter, timely, data-driven customer success.

Delight Customers

Preact recommends the best proactive customer retention strategy by pushing actionable insights to your team’s fingertips. Preact workflows bring your predictions to life.

Customer success resources

Resources Strategy Image

Download the customer success strategy template

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Resources Strategy Image

Download the quarterly business review template

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Resources Churn Image

View the 7 causes of churn presentation

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“We chose Preact because it gives us unprecedented visibility across all the key indicators of customer health so we can take timely action.”

Bill Lapcevic
vp of Customer Success
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“Preact enables our customer success team to proactively engage with customers to solve their challenges. It's a huge benefit for both our customers and our business.”

Carl Hardel
Chief Customer Success Officer
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Shane Metcalf, VP of Customer Success, 15Five

“Since we've been using Preact, our churn rate dropped by over 50%, our entire team became at least 25% more productive, and our upsell rate has grown significantly.”

Robert J. Moore
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Some of Our Clients